Order
What payment methods do you use?
What payment methods do you use?
We currently accept PayPal, Credit Cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club, Maestro, UnionPay), and Installment Payments (afterpay, Klarna, Affirm).
How do I know if my order was placed?
How do I know if my order was placed?
A confirmation email will be sent once your order is completed. Please check your SPAM folder if you don’t see it.
Why is my order unfulfilled?
Why is my order unfulfilled?
This means your order is being processed and has not been shipped yet. Once your order ships, it will be marked as 'Fulfilled' and you will receive an email confirmation with your tracking number
Why is there no information in my tracking link?
Why is there no information in my tracking link?
Most of the time, the shipping carrier takes a few business days to register your shipment status. If your tracking number isn’t updating or working at all, please contact us at customerservice@beetlesgel.com.
How do I track my order?
How do I track my order?
Once your order ships, you will receive an email with tracking information to track your package easily. If you still haven't received the shipping confirmation email several days after placing your order, please check your SPAM folder.
Can I modify/cancel my order after I've placed it?
Can I modify/cancel my order after I've placed it?
If your order is unfulfilled, you can cancel or modify it by emailing our customer service team at customerservice@beetlesgel.com.
Just a quick heads-up: once an order is placed, our super speedy team jumps into action, which means once your order has been shipped, it can't be modified or canceled.
No worries, though. If your purchase isn’t perfect, we’ve got you covered with our fabulous 30-day return policy. You can easily return any new items if they’re not completely to your liking.
Shipping & Return
Do you ship outside the United States?
Do you ship outside the United States?
At the moment, we are only able to ship orders within the United States (excluding American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, Hawaii, and Alaska).
Thanks so much for loving us! We would love to (and dream of!) getting our beautiful nail products to you wherever you are, and we're definitely working actively to make that happen. Stay tuned for updates!
How much does shipping cost?
How much does shipping cost?
Our shipping costs are calculated based on the weight of your order and your delivery destination. You'll be able to see the exact shipping fee calculated for your order during the checkout process before you complete your purchase.
Are Duties, Taxes, and/or Value Added Tax included?
Are Duties, Taxes, and/or Value Added Tax included?
Customers are responsible for all Duties, Taxes, and/or VAT imposed by their countries when shipping internationally.
When will my order arrive?
When will my order arrive?
Our super speedy team will process your order in 1-2 business days, and it typically arrives in 1-7 business days once shipped. We appreciate your patience and can't wait for you to enjoy your manicure moments!
My package is marked as delivered, but I can't find it. What can I do?
My package is marked as delivered, but I can't find it. What can I do?
We hate when this happens! Please make sure you check your front door, neighbors, and your mailbox. Some carriers may mark a package as delivered, but in fact, they won't deliver it until the following day. If it has been more than 3 business days, contact us at customerservice@beetlesgel.com. We'll take care of it!
What if my package arrives damaged?
What if my package arrives damaged?
Don't worry! If your package was damaged during shipment, please take a picture and contact us at customerservice@beetlesgel.com ASAP! We'll definitely replace it for you immediately.
Discounts & Promotions
How can I get a discount on my first order?
How can I get a discount on my first order?
Welcome to BEETLES! Subscribe to our newsletter and get 10% off your first order! You'll also be the first to know about new product launches, exclusive deals, and beauty tips.
Where can I find your current promotion terms and conditions?
Where can I find your current promotion terms and conditions?
All promotion-specific terms and conditions are listed in the promotion details. Generally, discounts cannot be combined, applied to previous purchases, or used for gift cards unless otherwise stated.
Do you offer any ongoing discount programs?
Do you offer any ongoing discount programs?
Yes! We have several ways to save:
- Volume Discounts: Save more when you buy more. Discounts automatically apply at checkout when you purchase multiple items.
- Seasonal Sales: Watch for our major sales during Black Friday, Cyber Monday, and other holiday seasons.
- Clearance Section: Find deeply discounted items in our clearance section year-round.
How do I find out about upcoming sales?
How do I find out about upcoming sales?
The best ways to stay informed are:
- Subscribe to our email newsletter
- Follow us on social media (@beetlesgelpolish)
- Enable push notifications from our website
- Regularly check our website's banner for current promotions
Do you have a loyalty or rewards program?
Do you have a loyalty or rewards program?
Yes! Join our Beetles Rewards program to earn points on every purchase, get birthday surprises, and unlock exclusive member-only discounts. Points can be redeemed for discounts on future orders.
I'd like to make a bulk order. Can I get a special offer?
I'd like to make a bulk order. Can I get a special offer?
Absolutely! We provide tiered pricing for salons, nail technicians, and resellers. Contact our wholesale team at customerservice@beetlesgel.com for custom pricing based on your volume needs.
How do I apply a discount code to my order?
How do I apply a discount code to my order?
When you proceed to the payment page, you'll find a section to enter a discount code or voucher. Click 'Apply' once you’ve entered the code. Although the verification code is case-insensitive, please be careful not to include spaces.
Discount codes cannot be combined with other offers, and certain exclusions may apply.
Can I use more than one discount code?
Can I use more than one discount code?
Discount codes cannot be used in conjunction with other offers and promotions.
Why doesn't my discount code work?
Why doesn't my discount code work?
Here are the most common reasons:
- The code has expired
- The code hasn't been activated yet
- The minimum order value hasn't been met
- The code doesn't apply to items in your cart
- Another discount has already been applied to your order
If you're still having trouble, please contact our customer service team at customerservice@beetlesgel.com for assistance.
Product
What makes Beetle Gel quality gel?
What makes Beetle Gel quality gel?
Our gel provides great pigment, coverage, and is long-lasting, produced by GMP factories with safe ingredients.
What's the difference between gel nail polish and regular polish?
What's the difference between gel nail polish and regular polish?
Gel polish lasts longer (up to two weeks) and dries quickly under a UV lamp.
Are Beetles gel nail polishes cruelty-free?
Are Beetles gel nail polishes cruelty-free?
Yes, absolutely! We do not test any of our products or ingredients on animals, and we do not sell in any countries that require animal testing.
How long do the gel polish nails last?
How long do the gel polish nails last?
Gel nails typically last two to three weeks.
How should I store my gel polishes?
How should I store my gel polishes?
Store your gel polishes in a cool, dry, out of direct sunlight area and in an upright position with the bottle lid fully screwed on. They’re best placed in a cabinet or drawer, or inside a gel polish storage case.
Can I use gel nail polish on natural nails?
Can I use gel nail polish on natural nails?
Yes, you can apply gel nail polish to natural nails! Gel polish is designed to work well on natural nails, providing a durable, long-lasting, and chip-resistant finish. Just make sure to properly prep your nails before application and follow the curing process under a UV or LED light to achieve the best results.
Can I apply Gel Polish on top of Dip Powder/Poly Nail Gel?
Can I apply Gel Polish on top of Dip Powder/Poly Nail Gel?
Yes, you can apply gel polish on top of dip powder or poly nail gel.
How long does gel polish take to dry?
How long does gel polish take to dry?
This will depend on the nail lamp you’re using. The Beetles UV/LED Nail Lamp fully cures a coat of gel polish in 30 to 60 seconds (depending on the thickness of the polish). Other LED lamps may have different times. We always recommend curing your gel polish with a Beetles Lamp to ensure your gel polish is properly cured.
The colors don’t match what I purchased on the website.
The colors don’t match what I purchased on the website.
We're sorry to hear the color wasn't what you expected! It's possible that different screen displays caused a slight variation. If you indeed received the wrong product, please contact us at customerservice@beetlesgel.com, and we will ensure you get the product you love.
Usage
Why is the gel thick?
Why is the gel thick?
Gel may become thick in low temperatures. Warm the bottle in warm water for a minute to thin it out.
How can I prevent chipping and peeling?
How can I prevent chipping and peeling?
Roper nail prep is essential. Ensure nails are clean and dry, and seal edges with top coat.
Why does my gel nail polish burn and feel hot under the lamp?
Why does my gel nail polish burn and feel hot under the lamp?
When your gel polish is curing under the lamp, it releases heat. Some people with thinner nail plates can be more sensitive to this heat. Also, the thicker you apply your polish, the more heat it can generate.
As Builder Gel is a thicker product, many do feel more heat spikes when applying this thickly.
If it is getting too hot for you, simply remove your hands from the lamp for a few seconds to cool, then slowly pop your hand back in.
Why does my gel get wrinkling or bubbling after I cure it?
Why does my gel get wrinkling or bubbling after I cure it?
This may occur due to thick application, inadequate nail prep, or old UV lamps.
The gel won’t cure. Help!
The gel won’t cure. Help!
Ensure your lamp is suitable and cure for a minimum of 60 seconds with LED or 2 minutes with UV.
How do I remove the GEL POLISH?
How do I remove the GEL POLISH?
Step 1: Lightly buff off the shine from the top of the nails using a nail buffer.
Step 2: Soak a cotton ball or pad with nail gel remover and place it on top of each nail.
Step 3: Wrap the nail with aluminum foil or any nail wrap to secure and allow the remover to soak.
Step 4: Soak for a minimum of 15 minutes.
Step 5: Remove cotton and foils one at a time and gently push off gel using a removal wand. The gel should come off easily without much effort. If necessary, re-saturate cotton and rewrap fingers and soak for 5 more minutes.
Step 6: Lightly buff nails again and apply cuticle oil to hydrate and strengthen.
How do I remove the POLY NAIL GEL?
How do I remove the POLY NAIL GEL?
Method 1: Acetone-Free
Items that you need to prepare: Nail cutter ×1, E-nail file or a file with small grit ( from 120 to 150) ×1, 180 grit nail file ×1, Buffing cubes ×2 (one for smoothing out the nail surface, the other for polishing it) or Professional buffing cube (featuring two sides: one for smoothing and the other for polishing) ×1
Cuticle oil (If you have)
- Step 1: Cut any extra nail length with a nail cutter. To make it easier to work with your nails later on, you'd better remove any extra length. If you wish to keep the length of your natural nails, then only trim out the poly nail gel extensions.
- Step 2: Gently rub the poly nail gel layer away. Use the e-file or the 120 grit nail file to remove most of the poly nail gel from your nails, moving from the cuticle to the tip of the nails. When using the e-nail file, you need to be careful not to take off the top layers of natural nails. Remember to set the e-file at low speed. It is fine to leave some poly nail gel on your nails. We will take care of it in the next step.
- Step 3: Remove the remaining poly nail gel. Once you have finished with the e-nail file/120 grit file, use the 180 grit file to gently buff off the remaining layers of poly nail gel. Keep in mind that at this step, you need to be very patient and careful, don’t rub too hard, otherwise, your natural nails will get damaged.
- Step 4: Smooth out and polish the nail surface with buffing cubes. Filing off the poly nail gel outlay will inevitably cause some scratches and imperfections in the nail surfaces. Use a soft buffing cube to smooth out all the scratches and imperfections.
- Step 5: Hydrate the cuticles. Applying some cuticle oil to your nails to add some moisture back to your natural nails. Gently buff the nails.
Method 2: Wrapping
Items that you need to prepare: Cuticle pusher ×1, Nail file ×1, Cotton balls, Aluminum foil sheets cut into pieces, Acetone
Step 1: Cut any extra nail length with a nail cutter.
Step 2: Buff the top layers of poly nail gel outlay. First, you need to break the seal at the tip of your fingers. If you have cut off the poly nail gel extension, then you already did that. Use the buffing cube to make the poly nail gel buffy and cloudy, so it will get removed more easily when reacting with acetone.
Step 3: Divide cotton balls into pieces that are big enough to cover your nails. Saturating them with acetone
Step 4: Foil wrapping. Cover the surface of your nails with cotton pieces soaked with acetone. Use aluminum foil pieces to wrap the top of the finger. The less air you let inside, the quicker the poly nail gel gets loosened. (*Wait for the acetone to do its job for 10-12 minutes.)
Step 5: Peel off the poly nail gel. After 10 minutes, unfold the aluminum foil pieces. At this time, the poly nail gel kind of peeled off itself. Use the cuticle pusher to gently scrape off the remaining poly nail gel, moving from the cuticle part to the tip.
Step 6: Smooth and polish the nail by buffing.
Why are my nails so weak after gel polish?
Why are my nails so weak after gel polish?
Prolonged use of gel can dehydrate nails. Cuticle oil can help.
Fake Websites
Where can I safely purchase authentic Beetles products?
Where can I safely purchase authentic Beetles products?
Only shop through these official channels:
Beetles Gel Polish Official Website: www.beetlesgel.com
Amazon Beetles Gel Polish: https://www.amazon.com/stores/beetlesGelPolish
TikTok Shop Beetles Gel Polish: https://www.tiktok.com/shop/store/beetlesgelpolish/7495874241237256849
Walmart Beetles Gel Polish: https://www.walmart.com/c/brand/beetles-gel
Temu Beetles Gel Polish: https://www.temu.com/-m-634418220474042.html?goods_id=601100752582840&sticky_type=3&_x_sessn_id=jg4bj0tn9j&refer_page_name=goods&refer_page_id=10032_1754551288798_wrctwhbb15&refer_page_sn=10032
Not sure if your order was from us? Contact our customer care team customerservice@beetlesgel.com anytime to verify.
How do I know if a website is fake?
How do I know if a website is fake?
Look for these red flags:
❌ Suspicious URLs
❌ Unrealistically low prices
❌ Missing verified seller badges
❌ No secure checkout (HTTPS)
I already placed an order on a fake site. What should I do?
I already placed an order on a fake site. What should I do?
Please act quickly:
1. Screenshot your order page and payment record
2. Contact your bank or payment provider to dispute the charge
3. Reach out to Beetles Customer Care (customerservice@beetlesgel.com) for a compensation request.
How can I apply for compensation?
How can I apply for compensation?
Email customerservice@beetlesgel.com with:
Proof of purchase (screenshot/payment record)
Your full name, phone number, and shipping address
Preferred product type (if unavailable, we’ll send an equivalent item)
We’ll review and ship within 3–5 business days.
Will I need to pay for shipping for my replacement?
Will I need to pay for shipping for my replacement?
No, replacements are shipped free of charge.
How do I avoid this in the future?
How do I avoid this in the future?
Bookmark www.beetlesgel.com and shop only through authorized channels.


